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Terms & Conditions of Professional CV Services ( Global Resume )

Terms and Conditions
1. Definitions

In this document the following words shall have the following meanings:

"Customer" means any person who purchases Goods and Services from the Supplier


"Supplier" means Professional CV Services

"Terms and Conditions" means the terms and conditions of supply set out in this document and any special terms and conditions agreed in writing by the Supplier;

2. General
These Terms and Conditions shall apply to all contracts for the supply of Goods and Services by the Supplier to the Customer and shall prevail over any other documentation or communication from the Customer.

Any variation to these Terms and Conditions shall be inapplicable unless agreed in writing by the Supplier.

Nothing in these Terms and Conditions shall prejudice any condition or warranty, express or implied, or any legal remedy to which the Supplier may be entitled in relation to the Goods and Services, by virtue of any statute, law or regulation.

Nothing in these Terms and Conditions shall affect the Customer's statutory rights as a Consumer.

3. The Order

The Customer shall be deemed to have accepted the Terms and Conditions by placing an order with the Supplier.


4. Price and Payment
The price for our Services is as specified on the price and payment page for a PDF version of your CV.

All our CV's as standard are sent as PDF documents.

To covert to word documents there is a additional charge of $65

If the issuer of the Customer's card refused to authorise payment, the Supplier is not liable for any delay or non delivery of any the Goods and Services. The Supplier is not obliged to inform the Customer of the refusal.

5. Delivery
The date of delivery specified by the Supplier is an estimate only. Time for delivery shall not be of the essence of the contract and the Supplier shall not be liable for any loss, costs, damages, charges or expenses caused directly by any delay in the delivery of the Services.

All risks in the Services shall pass to the Customer upon delivery.

Completed orders will be dispatched by email or post depending on customer request.

The Customer should allow 7 working days from the date of dispatch for any Goods and Services to arrive in the UK. 14 working days for Europe and 21 days for elsewhere in the world. If this time has passed the Customer has not received the Goods and Services, they should contact their local Post Office to ensure that the delivery is not being held for them. If the Post Office confirm that no delivery is being held for them, then the Supplier will arrange a replacement, providing they are informed of the non delivery within 22 days of the dispatch date.

The Supplier cannot accept liability for late delivery.

The Supplier cannot accept liability for any importation taxes, sales taxes or charges that may be levied at delivery destinations outside of the EU.


6. Customer's Obligations

To enable the Supplier to perform its obligations the Customer shall:

co-operate with the Supplier;

provide the Supplier with any information reasonably required by the Supplier;


7. Supplier's Obligations
The Supplier warrants that the Services will at the time of delivery correspond to the description given by the Supplier.

The Supplier will perform the Services with reasonable skill and care and to a reasonable standard in accordance with recognised standards and codes of practice.

The Supplier accepts all responsibility for the condition of tools and equipment used in the performance of the Services and shall ensure that any materials supplied shall be free of defects.


8.Refund policy does not apply to Goods which are "made to the consumer's specifications and are clearly personalised" and therefore does not apply to the Goods and Services provided by the Supplier.

(We do not refund money)

The supplier reserves the right to terminate a contract due to offensive behaviour from a Customer. Offensive behaviour is defined as aggressive or abusive behaviour towards staff.

10. CV Production
All CVs/Resume are produced based on information provided by the Customer. The Supplier will not be held liable for any misrepresentation arising from false or dishonest information being supplied.

Production of a CV by the Supplier does NOT guarantee an interview.

All requested amendments to the resume , must be in writing by email within 24 hours. Any changes required after 24 hours will be charged from $50 - $300 (The actual cost for the changes/ editing of the cv will depend on the changes required)


Once the Customer has confirmed acceptance of the resume , they are taking responsibility for all the information provided on the resume. Once accepted the Supplier cannot be held responsible for any incorrect information on the document.


11. limitation of liability
The Supplier shall not be liable for any direct loss or damage suffered by the Customer howsoever caused, as a result of any negligence, breach of contract or otherwise in excess of the price for the Goods and Services.

The Supplier shall not be liable under any circumstances to the Customer or any third party for any indirect or consequential loss of profit, consequential or other economic loss suffered by the Customer howsoever caused, as a result of negligence, breach of contract, misrepresentation or otherwise.

For the avoidance of doubt, time shall not be of the essence and the Supplier shall incur no liability to the Customer in respect of any failure to complete the Services by any agreed completion date.

12. Force Majeure

If any term or provision of these Terms and Conditions is held invalid, illegal or unenforceable for any reason by any court of competent jurisdiction such provision shall be severed and the remainder of the provisions hereof shall continue in full force and effect as if these Terms and Conditions had been agreed with the invalid, illegal or unenforceable provision eliminated.

13. Severance

If any term or provision of these Terms and Conditions is held invalid, illegal or unenforceable for any reason by any court of competent jurisdiction such provision shall be severed and the remainder of the provisions hereof shall continue in full force and effect as if these Terms and Conditions had been agreed with the invalid, illegal or unenforceable provision eliminated.

14. limitation of liability
These Terms and Conditions shall be governed by and construed in accordance with the law of England and the parties hereby submit to the exclusive jurisdiction of the English courts

 15. We do not refund money. However we provide a 100% satisfaction guarantee - this means we will re-do your resume until you are happy with the resume, providing you send us the changes you require by email for the resume /App form/Cov Letter, within 24 hours of completion.

16.Once a resume is completed - we will makes any changes required free of charge providing those changes are sent to us by email within 24 hours of CV completion email and are as part of your initial order.

17. Your information will only be used for the purpose of your resume and then will be removed from our system.

18. Your resume will be sent to you by email as a PDF File. We do not send CV's as word format. If this is your requirement, it can be done for an additional cost of $65

 19. Our business address can change without being updated on the website. Please always email us and do not send anything by post.

20. There is no fact finding session over the telephone for medical resume or any other resume, we will only ring you for fact finding if we dont receive the info by email and if we feel this is necessary.

21. Once an order is placed the custoemr can't cancel as we start the work immediately.

22. If you do not receive your resume by post or email within 10 working days of placing an order, please email us immediately so we can send you a copy by post or email asap.

Please note: if we have completed your resume and sent this by email or post and we do not hear from you within 24 hours of completion, we will normally delete your information.

23. Please only order your resume, if you are sure you require the resume as we do not refund money.

24. If a client/customer decides to take the supplier to court, the supplier will have to appoint a solictor and pay court fees, the charges for the court fees and legal represetative will be passed on to the customer and will have to be paid by the customer.


25 The customer is responsible for proof reading the resume including spelling and grammar errors or any other errors on any part of the resume/ application, cov letter and personal statement.

If the customer find any changes and lets the supplier know within 24 hours, the changes will be made at no extra cost. After 24 hours, there will be additional cost from $50 - $400 to make the changes.






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0800 246 5318
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0800 246 5318

Customer Comments

Mr Chohan- Middx

What more can I say about your CV’s? – I got the job!

Miss R. Adams - Tamworth
I can’t believe how good my CV looks now compared to what I had before.

Marilyn Howard - Central London
You have worked wonders with my CV. To be honest I was reluctant at first whether to spend all that money on a CV but now i realise it was worth every penny as I have now been offered a job with double my salary !


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